Privacy and cookies

Privacy

Nothing learned during the course of dealing with a client (including the fact that an enquiry has been made) will be passed to anyone outside the service without the client's express permission (other than in exceptional circumstances).

Website disclaimer, copyright and privacy

Disclaimer
Citizens Advice Rochford & Rayleigh have tried to ensure that the information on this website is accurate. However, Citizens Advice Rochford & Rayleigh will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website.  Citizens Advice Rochford & Rayleigh endeavors to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website

Citizens Advice Rochford & Rayleigh assume no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Rochford & Rayleigh of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.

Copyright

Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Rochford & Rayleigh and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.

Privacy policy and data protection

Data protection
Citizens Advice Rochford & Rayleigh comply with the Data Protection Act 1998 (the "Act"). For the purposes of the Act, the members of the CAB service are Data Controllers in common. 

We are committed to safeguarding your privacy, while providing a high quality of service. We will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Your personal information

When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it.  Citizens Advice Rochford & Rayleigh makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Rochford & Rayleigh cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website www.citizensadvicerochford.org.uk; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

Information charter

This charter sets out the standards you can expect when we ask for, or hold, your personal information. 

We collect data to:

  • ensure the advice we give you is correct
  • to retrieve your information if you need another service
  • to provide anonymous statistics to our stakeholders
  • to share with our partners who provide services to you.

When we ask you for personal information, we promise to: 

  • make sure you know why we need it
  • ask only for what we need
  • not collect too much or irrelevant information
  • protect it and make sure nobody has access to it who should not.

We adhere to the following codes of practice:

  • We abide by the law including the Data Protection Act 1998 when handling personal information.
  • We ensure that if your information is shared with another organisation, this is only done with your permission.
  • We follow the Information Commissioner’s Office’s ‘Data Sharing Code of Practice’ when we share information to ensure the other organisation treats your information with the same level of care as Citizens Advice.
  • Citizens Advice does not sell personal information about our clients, staff or volunteers to commercial organisations.
  • We provide training to staff who handle personal information and respond appropriately if personal information is not used or protected properly.

If you are unhappy with how we hold your data please speak to the manager of your bureau and/or follow the complaints procedure (see www.citizensadvice.org.uk/aboutus/complaints_policy/complaints_procedure.htm or ask at reception for more information).

Citizens Advice Rochford & Rayleigh is an operating name of Rochford and Rayleigh Citizens Advice Bureau Limited.

Rochford & Rayleigh Citizens Advice Bureau Registered office:
Civic Suite, Hockley Road, Rayleigh, Essex SS6 8EB
Registered charity no: 1082949 Company no: 4005020 Company limited by guarantee 
Registered in England and Wales
Authorised and regulated by the Financial Conduct Authority FRN: 617711